cyrenvoliq respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and safeguard your data when you interact with our financial education services.
We operate under the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and comply with all relevant Australian privacy legislation. Your trust matters to us, and we take our responsibilities seriously.
Information We Collect
We collect different types of information depending on how you interact with our services. Here's what we gather and why:
Personal Identification Details
- Full name, email address, and phone number when you inquire about our programs
- Postal address for course materials and official correspondence
- Date of birth and identification documents for enrolment verification
- Payment information including billing addresses (processed through secure third-party payment gateways)
- Emergency contact details for duty of care purposes
Educational Information
- Prior education history and qualifications
- Course selections, enrolment records, and academic progress
- Assessment results and assignment submissions
- Attendance records for our classroom sessions at Baulkham Hills
- Feedback and communications with instructors
Technical Data
- IP address, browser type, and device information
- Pages visited on our website and time spent on each page
- Referring website addresses and search terms used to find us
- Learning management system login activity and course engagement metrics
How We Use Your Information
Your data helps us provide better educational experiences. We're transparent about every use:
| Purpose | Details |
|---|---|
| Service Delivery | Processing enrolments, providing course access, communicating about programs, and managing your learning journey |
| Payment Processing | Handling course fees, issuing receipts, and maintaining financial records as required by Australian tax law |
| Communication | Sending course updates, schedule changes, important notices, and responding to your inquiries |
| Quality Improvement | Analyzing course effectiveness, gathering feedback, and enhancing our educational offerings |
| Legal Compliance | Meeting regulatory requirements for educational institutions and maintaining proper records |
Data Sharing and Disclosure
We don't sell your information. Period. But we do work with trusted partners to deliver our services:
Service Providers
We share necessary data with:
- Payment processors who handle course fee transactions securely
- Email service providers for course communications and updates
- Learning management system hosts who store course materials
- Cloud storage providers for secure data backup
- IT support companies who maintain our technical infrastructure
Important: All service providers are bound by confidentiality agreements and must comply with Australian privacy standards. They can only use your data for the specific purposes we authorize.
Legal Requirements
We may disclose your information when legally required to:
- Comply with court orders, subpoenas, or government requests
- Respond to lawful requests from Australian regulatory bodies
- Protect our legal rights or defend against claims
- Prevent fraud or investigate potential violations of our terms
- Protect the safety of our students, staff, or the public
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information:
Access and Correction
You can request a copy of the personal information we hold about you. If something's incorrect or outdated, let us know and we'll fix it promptly. We'll provide access within 30 days of your request, though we may need to verify your identity first.
Withdrawal of Consent
You can withdraw consent for certain data uses, though this might affect your ability to access some services. For example, if you opt out of all communications, we won't be able to notify you about schedule changes or important course updates.
Data Portability
Request your data in a structured, commonly used format that you can transfer to another service provider. We'll provide this within a reasonable timeframe.
Erasure Requests
You can ask us to delete your personal information, subject to legal and operational constraints. We must retain certain records for tax purposes and regulatory compliance, typically for seven years after your last interaction with us.
Data Security Measures
We've implemented several layers of protection to keep your information secure:
- Industry-standard encryption for data transmission and storage
- Regular security audits and vulnerability assessments
- Strict access controls limiting who can view your information
- Multi-factor authentication for staff accessing sensitive systems
- Secure backup procedures with encrypted off-site storage
- Employee training on data protection and privacy obligations
- Physical security measures at our Baulkham Hills location
Despite our best efforts, no system is completely foolproof. If a data breach affects your information, we'll notify you and the Office of the Australian Information Commissioner as required by law.
Data Retention Periods
We keep your information only as long as necessary:
| Data Type | Retention Period |
|---|---|
| Enrolment Records | 7 years after course completion |
| Financial Records | 7 years as required by Australian tax law |
| Assessment Results | 7 years for qualification verification |
| Marketing Communications | Until you unsubscribe or request removal |
| Website Analytics | 26 months from collection date |
After retention periods expire, we securely delete or anonymize your data so it can no longer identify you.
Cookies and Tracking
Our website uses cookies to improve your experience. Here's what happens:
Essential Cookies
These are necessary for the website to function. They remember your login status and course preferences. You can't opt out of these if you want to use our services properly.
Analytics Cookies
We use these to understand how visitors use our site. This helps us improve navigation and content. The data is aggregated and doesn't personally identify you.
Managing Cookies
Most browsers let you control cookies through their settings. Blocking all cookies might affect website functionality. You can clear cookies at any time, though you'll need to log in again.
Third-Party Links
Our website may contain links to external resources, partner sites, or educational materials. We're not responsible for the privacy practices of these third parties. When you click through to another site, read their privacy policy to understand how they handle your data.
Children's Privacy
Our courses are designed for adults. We don't knowingly collect information from anyone under 18 without parental consent. If a parent or guardian becomes aware that their child has provided us with personal information without consent, please contact us immediately and we'll delete it.
Changes to This Policy
We review and update this privacy policy regularly to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website at least 30 days before the changes take effect.
Continued use of our services after changes become effective means you accept the updated policy. The "Last Updated" date at the top shows when we last revised this document.
Complaints and Disputes
If you have concerns about how we handle your personal information, we want to hear about it. Contact our privacy officer using the details below. We'll acknowledge your complaint within 5 business days and investigate thoroughly.
Most complaints are resolved within 30 days. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.
Contact Our Privacy Officer
For questions, requests, or concerns about this privacy policy or how we handle your data:
Address: Classrooms, 92 Seven Hills Rd, Baulkham Hills NSW 2153, Australia
Phone: +61 421 036 868
Email: info@cyrenvoliq.com
We aim to respond to all privacy inquiries within 5 business days.