Refund Policy
We believe in transparency. Here's everything you need to know about refunds for our financial education programs.
Our refund policy reflects our commitment to fairness and student satisfaction. We understand that circumstances change, and we've designed this policy to balance your needs with the practical realities of running quality educational programs.
This document was last updated in January 2025 and applies to all course enrollments and program registrations made from that date forward.
Understanding Your Refund Rights
When can I request a refund?
The timing of your refund request significantly impacts your eligibility. Different timeframes apply depending on when you enrolled and when you started engaging with course materials.
Full refund period: Requests made within 14 days of purchase and before accessing more than 20% of course content qualify for a complete refund.
What if I've already started the program?
Once you've begun actively participating, partial refunds may apply based on your progress. We calculate this proportionally — if you've completed one month of a three-month program, you'd be eligible for a prorated refund of the remaining two months.
Partial refund calculation: We assess the unused portion of your enrollment period minus any completed modules or attended sessions.
Are there situations where refunds aren't available?
Yes. Once you've completed more than 60% of a course or downloaded all course materials, refunds typically aren't processed. Certificate programs have different rules — these must be requested within the first 21 days.
Non-refundable items: Administrative fees, examination costs, and third-party certification fees cannot be refunded once processed.
How to Request Your Refund
Submit Your Request
Contact our support team via email at info@cyrenvoliq.com with your enrollment details and reason for requesting a refund. Include your full name, course name, and purchase date. We typically respond within 48 hours on business days.
Review Process
Our team reviews your request against policy criteria. We'll check your enrollment date, course progress, and participation history. This usually takes 3-5 business days. You might receive questions if we need clarification about your situation.
Decision Notification
You'll receive an email outlining the outcome. If approved, we'll specify the refund amount and expected processing timeframe. If denied, we'll explain why and discuss alternative options that might help.
Payment Processing
Approved refunds are processed to your original payment method within 7-10 business days. Bank transfers may take an additional 2-5 days to appear in your account. We'll send confirmation once the refund has been initiated.
Processing Timeframes
Request Received
Your refund request enters our system. You'll get an automated acknowledgment email with a reference number. Keep this for your records.
Eligibility Review
Our team assesses your request against policy guidelines. We review your course activity, enrollment status, and payment history during this period.
Decision Made
You receive notification about your refund status. Approved requests move to the payment processing queue. Denied requests include explanation and potential alternatives.
Payment Processing
Refunds are issued to your original payment method. Credit cards typically process faster than bank transfers. International payments may require additional processing time.
Funds Available
Most refunds appear in your account by this stage. If you haven't received your funds after 20 business days, contact us immediately with your reference number.
Common Refund Scenarios
Early Withdrawal
You enrolled but circumstances changed before you could start. If you haven't accessed course materials and it's within 14 days, you qualify for a full refund minus any administrative processing fees.
Medical Emergency
Unexpected health issues prevent course completion. We handle these case-by-case. Medical documentation may be required, but we aim to accommodate genuine hardship situations beyond the standard policy timeframes.
Technical Issues
If platform problems significantly impacted your learning experience and we couldn't resolve them promptly, you may be eligible for a partial or full refund depending on how much of the course was affected.
Program Changes
When we make substantial changes to course content or delivery methods after your enrollment, you have 30 days from notification to request a refund if the changes don't meet your expectations.
Duplicate Purchase
Accidentally enrolled twice? Contact us within 7 days and we'll process a full refund for the duplicate transaction. This happens more often than you'd think, especially during enrollment periods.
Course Cancellation
If cyrenvoliq cancels a scheduled program, you automatically receive a full refund. No request needed — we process these within 5 business days and notify all affected students.
Eligibility Criteria
Requirements for Refund Approval
- Request submitted within the applicable timeframe for your situation
- Course progress below the 60% completion threshold at time of request
- Original payment method still active and accessible for refund processing
- No previous refund requests for the same course enrollment
- Account in good standing with no outstanding payment issues
- Completion of any required documentation or verification steps
- No violations of course terms of service or academic integrity policies
- Downloadable resources not extensively accessed or distributed
Payment Method Considerations
Refunds always return to your original payment method. We cannot redirect refunds to different accounts or payment platforms for security reasons.
Credit card refunds typically appear within 5-7 business days. Bank transfers can take 7-10 business days. PayPal and other digital wallets usually process within 3-5 business days.
If your original payment method is no longer valid, contact us before requesting a refund so we can arrange alternative processing.
Need Assistance?
Our support team is here to help with refund questions and guide you through the process. We understand that policies can seem complicated, so don't hesitate to reach out for clarification.